Where to get help in Czechia

When help is needed now

Call 155 for unconsciousness, breathing difficulties or a sudden serious deterioration in health; 112 also provides emergency access. These are free emergency numbers in Czechia. If you are unsure how serious the situation is, the 155 operator can help assess it. Give the exact location and describe what happened, answer questions and follow the operator’s instructions. Do not wait for an email reply.

Source: NZIP · Ministerstvo zdravotnictví České republiky

Suspected poisoning

VFN’s Toxicological Information Centre gives guidance on acute poisoning at +420 224 919 293 and +420 224 915 402. Explain what happened and have the packaging or exact product name available if known. Do not delay an emergency call while searching for packaging if someone’s life is at risk. A healthcare professional should determine the specific first-aid response.

Source: Toxikologické informační středisko · Všeobecná fakultní nemocnice v Praze · NZIP · Ministerstvo zdravotnictví České republiky

A first conversation outside an emergency

The National Quitline offers free calls to 800 350 000 on weekdays from 10:00 to 18:00. People concerned about their own use and people close to them can contact it. The service provides consultation and guidance towards further care.

Before a conversation, you can note what worries you, how long it has been happening and what change you need. You do not need a prepared diagnosis or a perfect explanation. One concrete question or an account of a recent difficult situation is a useful starting point.

Source: AdiPoint, z. ú.

Find the right service

The National Monitoring Centre’s Mapa pomoci lets you search by region and type of addiction service, including counselling, treatment and aftercare. Contact your chosen service directly to check appointment availability, admission conditions, possible fees and languages offered. A translation of this guide does not guarantee foreign-language counselling on every helpline.

Linka bezpečí, 116 111, is a free, round-the-clock service for children and students under 26. Anonymous contact is available. An adult concerned about a child or another close person can also start with the National Quitline. Avoid placing unnecessary sensitive health details in a public website message.

Source: Národní monitorovací středisko pro závislosti · Ministerstvo zdravotnictví · Linka bezpečí · AdiPoint, z. ú.